FAQ

💼 General Services

What services do you offer?

We provide comprehensive tech support, including computer and mobile device troubleshooting, software installation, data backup and recovery, network setup, and cybersecurity consultations.

Do you work with individuals and small businesses?

Yes, we cater to both individual clients and small businesses, offering tailored solutions to meet diverse tech needs.

Are your services remote, local, or both?

We offer both remote and on-site services, depending on the nature of the issue and client location in the greater Kansas City area.

How much do your services cost?

Our pricing varies based on the service provided. Please contact us for a detailed quote tailored to your specific needs.

What payment methods do you accept?

We accept cash for in-person support. Remote payment options are in the works.

How do I book a session?

After filling out the contact form, i will call or text you to schedule a session that works and is flexible for you.

What’s included in a standard tech support session?

A standard session includes issue diagnosis, troubleshooting, and resolution guidance. Additional services may incur extra charges.

What areas do you serve locally?

We primarily serve the Kansas City metropolitan area, including surrounding suburbs.

Do you offer any emergency or rush service?

Yes, we provide expedited services for urgent tech issues. Additional fees may apply.

What is your refund or satisfaction policy?

Customer satisfaction is our priority. If you're not satisfied with our service, please contact us to discuss potential resolutions or refunds.

💻 Computer & Laptop Issues

My computer is running slow—can you help speed it up?

Absolutely. We can perform system optimizations, remove unnecessary programs, and check for malware to enhance performance.

What should I do if my laptop won’t turn on?

Ensure it's charged and try a hard reset. If it still doesn't power on, we can diagnose hardware or software issues.

Do you fix blue screen errors or crashes?

Yes, we troubleshoot and resolve system crashes, including blue screen errors, by identifying underlying causes.

Can you remove viruses or malware?

Yes, we offer comprehensive virus and malware removal services to secure your system.

How do I know if my computer needs an upgrade?

Signs include slow performance, inability to run new software, or hardware incompatibility. We can assess and recommend upgrades.

Can you help with overheating or loud fans?

Yes, we can clean internal components, replace thermal paste, and ensure proper ventilation to address overheating issues.

My laptop battery dies quickly—can you fix that?

We can evaluate battery health and replace it if necessary to restore optimal battery life.

Can you reset a forgotten login password?

Yes, we can assist in resetting or recovering forgotten passwords, ensuring secure access to your system.

How do I make my computer start up faster?

We can disable unnecessary startup programs, upgrade hardware, and optimize system settings to improve boot times.

Can you clean up junk files and optimize performance?

Yes, we perform system cleanups to remove temporary files and optimize overall performance.

📱 Phone & Tablet Support

Can you fix a phone that won’t turn on?

We can diagnose the issue, whether it's a battery, charging port, or software problem, and provide appropriate solutions.

My phone is freezing—what should I do?

Try restarting the device. If the issue persists, we can identify and fix underlying software or hardware problems.

Can you help back up my phone data?

Yes, we assist in backing up data to cloud services or external storage to prevent data loss.

How do I transfer everything to a new phone?

We can help migrate your data, apps, and settings to your new device seamlessly.

Can you recover deleted photos or messages?

Depending on the device and circumstances, we can attempt data recovery for deleted content.

Do you install apps or remove unwanted ones?

Yes, we can install necessary applications and remove bloatware or unwanted apps from your device.

Is my phone infected with malware?

If you notice unusual behavior, we can scan and remove any malware to secure your device.

Can you fix Wi-Fi or Bluetooth issues on my phone?

Yes, we troubleshoot and resolve connectivity problems related to Wi-Fi and Bluetooth.

My screen is broken—can you help?

We can replace cracked or damaged screens to restore your device's functionality.

Can you set up parental controls or screen time?

Yes, we assist in configuring parental controls and screen time settings to manage device usage.

📧 Email & Internet Problems

I can’t send or receive emails—can you help?

We can check your email settings, server configurations, and internet connection to resolve email issues.

My email keeps saying “storage full”—what now?

We can help you manage your mailbox by archiving or deleting unnecessary emails and increasing storage if needed.

Can you help set up a new email account?

Yes, we can assist in creating and configuring new email accounts on various platforms.

My Wi-Fi is slow—what can I do?

We can analyze your network, optimize router settings, and suggest upgrades to improve speed.

Can you help secure my home network?

Yes, we can set up strong passwords, enable encryption, and configure firewalls to protect your network.

My internet keeps disconnecting—why?

We can diagnose issues related to your ISP, router, or device settings to ensure a stable connection.

How do I change my Wi-Fi password?

We can guide you through accessing your router settings to update your Wi-Fi password.

Can you block unwanted devices on my network?

Yes, we can help you manage connected devices and restrict unauthorized access.

Do you help with setting up modems or routers?

Absolutely, we can assist in setting up and configuring your modem or router for optimal performance.

What can I do if my email is hacked?

We can help you secure your account by changing passwords, enabling two-factor authentication, and scanning for malware.

🧰 Software Support

Can you install or uninstall software for me?

Yes, we can assist in installing new software or removing unwanted programs from your devices.

I’m getting an error in a program—can you fix it?

We can troubleshoot software errors and apply necessary fixes or updates to resolve issues.

What software do you recommend for security?

We recommend reputable antivirus and anti-malware programs like Bitdefender, Norton, or Malwarebytes.

Do you offer Microsoft Office help?

Yes, we provide support for Microsoft Office applications, including installation, troubleshooting, and usage guidance.

Can you help set up and sync apps across devices?

We can assist in configuring applications to sync data across your devices seamlessly.

Do you support free or open-source software?

Yes, we support a variety of free and open-source software, offering installation and usage assistance.

Can you help with Zoom, Teams, or Skype?

Absolutely, we can assist in setting up and troubleshooting video conferencing applications.

My software won’t update—what now?

We can identify the cause of update failures and apply solutions to ensure your software stays current.

Can you help with file compatibility issues?

Yes, we can assist in converting files or installing necessary software to open various file types.

Can you explain how to use a specific program?

Certainly, we offer tutorials and guidance on using a wide range of software applications.

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